We also only make manual phone calls (no dialer). In 2013 the FCC made changes to TCPA (Telephone-Consumer -Protection-ACT) stating that cell numbers can only be called and messaged when clear written consent is given beforehand, very difficult, many lawsuits and class action lawsuits have ensued. Some attorneys have started to go after the collection agency client rather than the collection agency, because they hired them. It doesn't seem fair, but nonetheless has started to happen. Rest assured Summit Collection Services will not put ourselves or our clients in this predicament. It is more costly for us to do business this way, but with approximately 47% (and increasing) of adults in the US using only cell phones we will work all your business the same, be it landline or cell phone. This is one of the reasons for our superior results.
https://www.insidearm.com/news/00041386-2015-year-in-review-the-fcc-and-tcpa-liti/
